Position Duties & Responsibilities:

• Surveillance: Monitoring CCTV cameras and floor activity to spot suspicious behavior, such as concealment of items or "ticket switching."
• Apprehension: Detaining shoplifting suspects according to legal protocols and store policy until law enforcement arrives.
• Inventory Audits: Participating in stocktakes and "spot checks" to identify shrinkage (missing inventory) and vulnerabilities in the supply chain.

• Entrance/Exit Monitoring: Standing at "front-of-house" to act as a visible deterrent and checking receipts when alarms are triggered.
• Staff Checks: Conducting searching of staff bags and lockers as part of internal loss prevention protocols.
• High-Value Item Protection: Ensuring "big-ticket" items (electronics, jewelry) are correctly tagged and secured.

• Crowd Control: Managing large groups during sales events, e.g. Black Friday or emergencies to prevent stampedes and chaos.
• First Aid & Fire Safety: Serving as a first responder for medical incidents or fire evacuations within the shopping center.
• Hazard Identification: Reporting spills, blocked fire exits, or faulty equipment that could lead to "slip and fall" lawsuits.

• Evidence Collection: Preparing written statements and digital evidence for police and insurance claims.
• Court Testimony: Appearing in court or at disciplinary hearings to testify regarding theft or misconduct.

Minimum Requirements

• PSIRA Grade C Registration: Most retailers require a minimum of Grade C. While Grade D is for basic guarding, Grade C is required for roles involving access control, retail "floor walking," and computer-based reporting.
• Valid PSIRA Certificate: You must have an active, up-to-date PSIRA registration card.
• Clean Criminal Record: Retailers perform strict background checks to ensure there are no prior convictions for theft, fraud, or assault.

• Minimum Education: A Grade 12 (Matric) Certificate is mandatory for major retail chains (e.g., Shoprite, Woolworths, Pick n Pay).
• Language Proficiency: The ability to speak, read, and write English fluently is essential for writing accurate incident reports and interacting with customers.
• Basic Computer Literacy: Required for operating CCTV systems or digital visitor/stock logging tools.

• Physical Stamina: You must be capable of standing or patrolling for long shifts (often 12 hours) on hard retail floors.
• Professional Appearance: Retailers demand a neat, disciplined appearance as you represent the store’s brand.
• Conflict Management: The ability to remain calm and de-escalate tense situations with difficult customers or suspected shoplifters

• First Aid & Firefighting: Having Level 1 First Aid or Basic Firefighting certificates makes you a much stronger candidate.
• Retail Experience: Previous experience in Loss Prevention or as a "Store Detective" is highly valued.

Package:

Offer upon final interview. Very competitive package.